Shipping policy

Last updated: October 26, 2026

Shipping Policy

We want your PrintPal order to arrive quickly, with clear updates from the moment you buy. Here is exactly how shipping works.

Where we ship

All orders ship from our partner fulfillment center, with full tracking on every package. We deliver to these 26 countries:

  • North America: United States, Canada
  • UK, Ireland and Oceania: United Kingdom, Ireland, Australia, New Zealand
  • Europe: Germany, France, Switzerland, Denmark, Norway, Belgium, the Netherlands, Sweden, Iceland, Luxembourg, Finland, Malta, Cyprus
  • Middle East and Asia: United Arab Emirates, Qatar, Saudi Arabia, Kuwait, Bahrain, Israel, Singapore

Prices on our store are shown in your local currency. If your country is not listed, we cannot ship there yet.

Shipping costs

  • Free Shipping (tracked) on every order, with no minimum, whether you choose 1 Printpal, 2 Printpals with 10 free bonus rolls, 4 Printpals with 10 free bonus rolls or a Printpal Refill: 5 Rolls. It is the only shipping method we offer, in every country we ship to.
  • Every package comes with a tracking number.

Duties and taxes

Prices do not include import duties. Some countries may charge import duties or taxes on delivery, which are paid by the recipient. Any taxes we are required to collect are shown at checkout.

Processing time

Orders are processed and handed to the carrier within 1 to 3 business days (Monday to Friday, excluding US federal holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time

  • United States: 5 to 8 business days.
  • International: 7 to 15 business days.

Remote areas, Alaska, Hawaii and customs checks can take a few days longer.

If we ever cannot ship your order within the time we stated, we will email you with a new estimate and give you the choice to cancel for a full refund.

Holiday orders

December is the busiest time of the year for carriers, and deliveries in December often take longer than the times above. If your Printpal is a holiday gift, we recommend ordering as early as you can.

Tracking your order

As soon as your order ships, we email you a tracking number and link. Tracking can take up to 24 hours to show its first update after the label is created.

Lost or delayed packages

If your tracking has not updated for 7 business days, or your package has not arrived 15 business days (US) or 25 business days (international) after it shipped, email us. We contact the carrier and, if the package is lost, we send a free replacement or a full refund, your choice.

Marked as delivered but not received

Please check around your home, with neighbors and your mailbox or front office, and wait 2 business days, since carriers sometimes mark packages early. If it still has not appeared, email us within 30 days of the delivery date. We open a claim with the carrier and work with you to make it right.

Damaged in transit

If anything arrives damaged, email us a photo within 30 days of delivery and we send a free replacement or a full refund. You do not need to return the damaged item.

Wrong or incomplete address

Please check your shipping address carefully at checkout. If you notice a mistake, email us right away. We can update the address for free if the order has not shipped yet. If a package is returned to us because of an incorrect or incomplete address, we will contact you and either reship it for free to the corrected address or refund the product price.

Questions

Email support@pirvano.com with your order number and we will reply within 1 business day. Phone: +1 (217) 396 9139, Monday to Friday, 9 AM to 5 PM Arizona Time (MST).