Refund policy

Last updated: October 26, 2026

Refund Policy and 90-Day Happy Kid Guarantee

We want you to buy from PrintPal with zero risk. Every order is backed by our 90-Day Happy Kid Guarantee: let your child use it every day, and if they don't love it, you don't pay. We refund the product price. You do not need to send anything back, and it does not matter if the Printpal has been used.

What the guarantee covers

  • 90 days from delivery. You have 90 days from the date your order was delivered to ask for a refund.
  • Used is fine. Kids need time to play with something before you know if it is a hit, so it is fine if the printer has been used and the paper rolls have been printed on.
  • No return shipping. Keep the product, pass it on or recycle it. We will never ask you to pay to ship a Printpal back.
  • Every product. Everything we sell is covered, including the Printpal, the Printpal Refill: 5 Rolls, the Marker Kit, the Carry Case and the Christmas Morning Pack.
  • Bundles. If you bought 2 Printpals with 10 free bonus rolls or 4 Printpals with 10 free bonus rolls, the guarantee covers the full price you paid for the bundle.

How to request a refund

  • Email support@pirvano.com with your order number (or the email address you used to order) and the words "Refund request". A short note on why is welcome but never required.
  • We reply within 1 business day to confirm your refund.

When you get your money

Approved refunds are issued within 2 business days to your original payment method. Your bank or card issuer usually posts the credit within 5 to 10 business days after that. We email you as soon as the refund is sent.

What is refunded

  • The full product price you paid, plus any taxes charged on it.
  • Shipping is free on every order, so there is no shipping fee to keep or refund.
  • Import duties or taxes charged by your country on delivery are not collected by us and cannot be refunded by us.
  • Free rolls included with a bundle are not refunded separately, since they were not charged.

Customers in the UK, the EU and other countries with a cooling off period

If you live in the United Kingdom, the European Union or another country that gives consumers a legal right to cancel online purchases, you have the right to cancel your order without giving any reason within 14 days from the day you (or someone you name) receive the goods. To use this right, email support@pirvano.com with a clear statement that you want to cancel and your order number. A model cancellation form is not required. We refund the full amount you paid, including any delivery cost, within 14 days of your message, using your original payment method. Because our 90-Day Happy Kid Guarantee does not require returns, you do not need to send the goods back and you pay no return costs.

The 90-Day Happy Kid Guarantee is in addition to these rights and to any legal guarantee for faulty goods in your country. Nothing in this policy limits your statutory rights.

Defective products

If your Printpal arrives defective or stops working because of a defect under normal use within 12 months of delivery, email us with your order number and a short description or video of the problem. We send you a free replacement, with free shipping. You do not need to return the defective unit. This is separate from the 90-Day Happy Kid Guarantee and does not count toward the one refund limit. Where the law in your country gives you a longer period for faulty goods, that longer period applies.

Damaged, wrong or missing items

If your order arrives damaged, has the wrong item, or is missing something, email us within 30 days of delivery with your order number and a photo. We send a free replacement or a full refund, your choice. This is also separate from the 90-Day Happy Kid Guarantee and does not count toward the one refund limit.

Honest limits

We keep this guarantee simple so we can keep offering it. A few fair limits apply:

  • One guarantee refund per customer, per product. The guarantee is for trying a product. If you buy the same product again after a guarantee refund, that new order is not covered by the guarantee (it is still covered for defects, damage, wrong items and lost packages, and by any legal cancellation right in your country).
  • Bought from us. The guarantee applies to orders placed on pirvano.com. Products bought from third party sellers or marketplaces are not covered.
  • After 90 days. Requests made more than 90 days after delivery are not covered by the guarantee.
  • Abuse. We may decline guarantee refunds when we see clear signs of abuse, such as multiple accounts or addresses used to claim the same guarantee more than once.

Canceling an order before it ships

If you change your mind before your order ships, email us and we cancel it and refund it in full. Once an order has shipped, the 90-Day Happy Kid Guarantee still protects you.

Before you dispute a charge

Please email us first. We answer within 1 business day and a refund through us is almost always faster than a bank dispute. If you do not recognize a charge from PrintPal, write to us and we will help you identify it.

Contact

PrintPal (NRT Worldwide LLC), 8722 E Laurel St, Mesa, AZ 85207, United States
Email: support@pirvano.com
Phone: +1 (217) 396 9139, Monday to Friday, 9 AM to 5 PM Arizona Time (MST)

Our mailing address is for correspondence only. Please do not mail products back, since returns are not required.