Track your order

Where is my Printpal?

Enter your order number and email to see exactly where your Printpal is. Your tracking link is also in your shipping email. Still stuck? Write to support@pirvano.com and a real person replies within 1 business day.

1

See your order status

We send a 6 digit code to your email. Type it in and your order opens with its live status and tracking.

Use the same email you typed at checkout. No password needed.

2

Already have a tracking number?

Paste it here and watch every scan, from our warehouse to your mailbox.

Opens 17TRACK in a new tab. It follows your package across every carrier, all the way to your door.

Packed in 1 to 3 business daysYour tracking number lands in your inbox the moment it ships.
Free tracked shippingUnited States 5 to 8 business days. International 7 to 15 business days.
90-Day Happy Kid GuaranteeIf your kid is not hooked, you get your money back and keep the Printpal.

Still no sign of it?

Send us your order number. A real person on our team replies within 1 business day and follows your package until it is in your kid's hands.

Email support@pirvano.com

Full details in our shipping policy and refund policy.